Shipping
We aim to process all orders within 1–3 business days. Delivery typically takes 10–20 business days depending on your location. Exact shipping costs and estimated delivery timeframes will be shown at checkout.
Returns & Refunds
We want you to love what you ordered. If something isn’t right, here’s how returns work:
Damaged, defective, or incorrect items If your item arrives damaged, defective, or not as described, contact us within 7 days of delivery at support@ludodom.com with a few photos. We’ll arrange a replacement or full refund at no cost to you, including return shipping if applicable.
Change of mind We accept returns for change of mind within 7 days of delivery. Items must be unused, unworn, and in their original packaging. Return shipping is paid by the customer.
EU/UK customers — your legal right to cancel If you’re located in the EU or UK, you have a statutory 14-day right of withdrawal. You may cancel your order for any reason within 14 days of receiving your goods, without needing to justify your decision. To exercise this right, contact us at support@ludodom.com within 14 days of delivery.
Once we receive your returned item (or proof it has been shipped back), we’ll refund the full purchase price, including the standard shipping cost you originally paid, within 14 days. Unless we’ve stated otherwise in advance, you are responsible for the cost of returning the item.
To request a return or exercise your right of withdrawal, please fill out our return request form.
Refund processing Approved refunds are issued to your original payment method within 5-7 business days of us receiving the returned item.
Non-returnable items Final sale/clearance items, gift cards, and custom or personalized products are not eligible for return.
Questions?
We’re happy to help — reach out anytime at support@ludodom.com or through our Contact page.